FAQs & Policies


All products are handmade from scratch and therefore, slight imperfections ARE expected. I will never send out a product that is not up to my standards. 

Processing time is 2-3 business days. This is not shipping time. Please add processing time to your shipment time to get the most accurate idea of when your goods will arrive to your home. :) All emails will also be answered within 2-3 business days.

Once a package is in the hands of USPS/UPS we are no longer responsible for any loss or damage. That means no replacements will be made for loss due to a carrier.

Appalachian Jules does not accept returns or offer replacements at this time.

The purchaser IS responsible for proper use of Appalachian Jules products.

Never leave a candle burning out of sight and never have your candle on or near a flammable surface or item. Candles are not meant to burn for more than four hours at a time.

Trim your candle wick. We have formulated a candle care guide to be found on the home page under blog posts. You can learn more about how to care for your candle through our social media pages. 

Keep all soaps and candles out of reach of children and animals. We highly recommend you do not purchase our products if you have any fragrance allergies or skin sensitivities and to always consult your doctor prior to use. 


Q: Do you only use essential oils to scent and fragrance your products?

A: Most of my scents (both candles & soaps) are essential oil and CLEAN fragrance oil blends. Products that are scented solely with essential oils will be / are noted on that particular product's description. We also have a collection labeled "pure essentials" to display products that are fragranced solely by essential oils.

However, it is important to note that CLEAN fragrance oils mean that they are completely free of phthalates, carcinogens and other reproductive disrupting chemicals. Often when customers ask if my scents are purely essential oils, it is because they are concerned about toxic chemicals making their way into their homes.

I care deeply about sustainably as well as the well-being of all of my customers and would never use any harmful ingredient as this goes against all that I believe in. Having natural products in homes that uplift the power of nature is the philosophy behind Appalachian Jules.

My supplier of clean fragrance oils states this on their website:

"Our standards are rigorous, and they exclude many materials that are ubiquitous in other suppliers’ fragrance oils. You may already be familiar with our exclusion of phthalates, but we also exclude materials with similar health concerns, including those on California’s Prop 65 list. Materials known to be carcinogens in California aren’t any safer elsewhere! And if you’re a business outside of CA but selling handmade products online, your products will likely be bought within the state. With our Clean Scents, you don’t need to worry if these fragrances are safe for your home."


"There are five main “hazard groups” that we simply don't allow. 

✖  Carcinogens: These are materials known or thought to cause cancer. 

✖  Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer. 

✖  Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects. 

✖  Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs. 

✖  Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion. "


Q: Is your palm oil ethically and sustainably sourced?

A: Absolutely! I care deeply for our environmental world and all the creatures on our lovely planet. Our sustainable palm oil comes from a supplier that's part of the Roundtable on Sustainable Palm Oil.

Q: Are your products vegan?

A: Yes! All of our suppliers and supplies obtained from them are 100% vegan.

 Q: I went on the website and all the products say sold out, how do I order?

A: We do restock typically twice a month (day varies). The restock information will always be listed on our Instagram: @appalachianjules and Facebook: Appalachian Jules.

Q: I had products in my cart and when I went to checkout, they said “Sold Out.” Why is that? 

A: This is a way that Shopify protects the seller, so even if an item is in your cart, it is not yours until checkout is completed with a form of payment.

Q: I got an email that my package has shipped, why does my tracking still say “in pre shipment?”

A: Often, USPS can take a few days to update, especially if it was sent out prior to the weekend and/or during the holidays! We recommend waiting 4-5 days and if your order remains stagnant, please reach out to us or USPS! 

Q: I have not received any status or update on my order, what is going on?

A: Shopify can only send shipment notifications via email. If there was no email put down, you will not receive tracking/shipment updates. You only receive a shipping notification once your item is getting ready to ship. Please check our processing times for info on when you should receive shipping confirmations.





 This website is operated by Appalachian Jules LLC. Throughout the site, the terms "we", "us", and "our" refer to Appalachian Jules LLC. Appalachian Jules LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and / or purchasing a product from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and / or contributors of content. 

Please read the Terms of Services carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of Terms of Service at anytime on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changed. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including by not limited to copyright laws).

You must not transmit any worms or viruses or any code of destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without express written permission by us.

The headings used in the agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service. 


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store and / or in-person. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated to limit the sales of our products or Services to any person, geographic regions or jurisdiction. We may exercise this right on the case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrections. 


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and / or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 


Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third-parties. 

We are NOT liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made with any third party websites. 

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 


If you send certain specific submissions (for example contest entries) with or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials whether online, email, postal mail, or other (collectively, 'comments'), you agree that we may, at any time, without restrictions, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.nWe are and shall be under no obligation (1) to main any comments in the confidence (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could be in anyway affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no  responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, products shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or any related website is inaccurate at any times without prior notice (including after you have submitted your order). 

We undertake no obligated to update, amend or clarify information in the Service or any related website, including without limitation, pricing information, except as required by law. No specified updated or refresh date applied in the Service or on any related website, should be taken to indicate that ll information in the Service or on any related website has been modified or updated. 


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or it's content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others ; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security feature of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Appalachian Jules LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of service or any content (or product) posted, transmitted, or otherwise made available via the service even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum permitted by law. 


You agree to indemnify, defend and hold harmless Appalachian Jules LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand including reasonable attorney's feeds, made by any third-[arty due to or arising out of your breach of these Terms of Service of the documents they incorporate by reference, or your violation of any law or the rights of a third-party.